Open AccessTouch Versus Tech: When Technology Functions as a Barrier or a Benefit to Service Encounters
Author(s) -
Michael Giebelhausen,
Stacey G. Robinson,
Nancy J. Sirianni,
Michael K. Brady
Publication year - 2014
Publication title -
journal of marketing
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 7.799
H-Index - 243
eISSN - 1547-7185
pISSN - 0022-2429
DOI - 10.1509/jm.12.0056
Subject(s) - interactive kiosk , interpersonal communication , service (business) , business , marketing , public relations , psychology , social psychology , computer science , world wide web , political science
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