Open AccessCustomer care excellence in the new product development process: a case study
Author(s) -
Ville Isoherranen,
Jukka Majava
Publication year - 2018
Publication title -
international journal of value chain management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.296
H-Index - 15
eISSN - 1741-5365
pISSN - 1741-5357
DOI - 10.1504/ijvcm.2018.091100
Subject(s) - business , new product development , process management , business process reengineering , service product management , product (mathematics) , excellence , product management , business process , revenue , service (business) , marketing , service provider , service design , work in process , geometry , mathematics , lean manufacturing , accounting , political science , law