An Inquiry into the Impact of Information and Communication Technologies (ICTs) on the Enrolment, Registration, Examination Clearance and Access to Results of Students at Africa University, Mutare, Zimbabwe

A descriptive survey was undertaken to assess the impact of the use of ICTs in the management of administrative tasks at at Africa University. The focus was on students’ enrolment, registration and examination clearance. It was found that during these procedures long queues are the order of the day. Students are very dissatisfied with these processes that they described as “cumbersome.”  Reasons militating for this situation include lack of skilled manpower, resistance to change, and and low employee morale. This study recommended that an integrated system be put in place and that holistic approach to service provision be instituted.