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The effect of non-financial performance on financial performance moderated by information disclosure
Author(s) -
Veranda Aga Refmasari,
R.A. Supriyono
Publication year - 2019
Publication title -
journal of economics business and accountancy ventura
Language(s) - English
Resource type - Journals
eISSN - 2088-785X
pISSN - 2087-3735
DOI - 10.14414/jebav.v22i2.1694
Subject(s) - balanced scorecard , business , affect (linguistics) , financial ratio , balance (ability) , finance , accounting , marketing , psychology , communication , neuroscience
This research aimed to test the effect of non-financial performance on financial performance moderated by information disclosure. Balance scorecard was used to measure performance values in a comprehensive, coherent, measurable, and balanced. The research result showed that non-financial performance measures consisting of consumer, learning and growth perspectives affected financial performance, but internal business process did not affect financial performance. With cause-effect, learning and growth affect internal bussines process, and the internal business process affects customers Information openess does not has efffect of non-financial performance relationship towards financial performance. This research suggests that companies need to increase customer satisfaction and employee-based and strategic alignment growth to improve the company's financial performance.

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