Open AccessThe effects of personal values on service climate and service delivery in the hospitality industry
Author(s) -
Hiroaki Saito
Publication year - 2016
Publication title -
queensland's institutional digital repository (the university of queensland)
Language(s) - English
Resource type - Dissertations/theses
DOI - 10.14264/uql.2016.293
Subject(s) - service delivery framework , business , service (business) , marketing , service quality , public relations , service design , service provider , hospitality industry , workforce , perception , service guarantee , psychology , political science , tourism , neuroscience , law
Accelerating Research
Robert Robinson Avenue,
Oxford Science Park, Oxford
OX4 4GP, United Kingdom
Address
John Eccles HouseRobert Robinson Avenue,
Oxford Science Park, Oxford
OX4 4GP, United Kingdom