Open AccessUsing SERVQUAL: A Framework for Determining and Prioritizing Critical Factors in Delivering Quality Services for the Mobile Operator
Author(s) -
Hana Štverková
Publication year - 2015
Publication title -
advances in economics and business
Language(s) - English
Resource type - Journals
eISSN - 2331-5075
pISSN - 2331-5059
DOI - 10.13189/aeb.2015.030604
Subject(s) - servqual , operator (biology) , quality (philosophy) , computer science , service quality , business , process management , risk analysis (engineering) , marketing , service (business) , biochemistry , chemistry , philosophy , epistemology , repressor , transcription factor , gene
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