Open AccessHierarchical Bayes Modeling of the Customer Satisfaction Index
Author(s) -
Nobuhiko Terui,
Shohei Hasegawa,
T. S. Chun,
Kosuke Ogawa
Publication year - 2011
Publication title -
service science
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.624
H-Index - 14
eISSN - 2164-3962
pISSN - 2164-3970
DOI - 10.1287/serv.3.2.127
Subject(s) - customer satisfaction , index (typography) , marketing , econometrics , computer science , loyalty , macro , multilevel model , service (business) , tertiary sector of the economy , business , dimension (graph theory) , mathematics , machine learning , world wide web , programming language , pure mathematics
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