Open AccessOptimization of Multi-skill Call Centers Contracts and Work-shifts
Author(s) -
Roberto Cordone,
Andrea Piselli,
Paolo Ravizza,
Giovanni Righini
Publication year - 2011
Publication title -
service science
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.624
H-Index - 14
eISSN - 2164-3962
pISSN - 2164-3970
DOI - 10.1287/serv.3.1.67
Subject(s) - solver , exploit , computer science , heuristic , service (business) , work (physics) , rest (music) , linear programming , center (category theory) , operations research , artificial intelligence , business , computer security , algorithm , marketing , programming language , mathematics , mechanical engineering , medicine , chemistry , cardiology , crystallography , engineering
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