Introduction to the Special Section on Cocreating the Customer Service Experience with High Tech and High Touch | Zendy

Xin Ding | Zendy; Mark M. Davis | Zendy

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Introduction to the Special Section on Cocreating the Customer Service Experience with High Tech and High Touch

Author(s) -

Xin Ding,

Mark M. Davis

Publication year - 2017

Publication title -

service science

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.624

H-Index - 14

eISSN - 2164-3962

pISSN - 2164-3970

DOI - 10.1287/serv.2017.0172

Subject(s) - section (typography) , service (business) , business , special section , customer service , high tech , marketing , computer science , advertising , engineering , history , archaeology , engineering physics

This is the fixed version of an article made available by an organization that acts as a publisher by formally and exclusively declaring the article "published". If it is an "early release" article (formally identified as being published even before the compilation of a volume issue and assignment of associated metadata), it is citable via some permanent identifier(s), and final copy-editing, proof corrections, layout, and typesetting have been applied.

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