Open AccessWhy Can Some Service Employees Provide Service of a Consistently High Quality While Others Cannot?
Author(s) -
I-Chen Lee,
Jui-fen Rachel Lu,
Ching-Wen Fu,
ChingI Teng
Publication year - 2017
Publication title -
service science
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.624
H-Index - 14
eISSN - 2164-3962
pISSN - 2164-3970
DOI - 10.1287/serv.2016.0171
Subject(s) - service guarantee , service level objective , service (business) , service quality , business , service design , variation (astronomy) , customer service assurance , service delivery framework , service provider , service system , quality (philosophy) , marketing , philosophy , physics , epistemology , astrophysics
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