Open AccessQuality and Customer Satisfaction Spillovers in the Mobile Phone Industry
Author(s) -
KahHin Chai,
Yi Ding,
Xing Yufeng
Publication year - 2009
Publication title -
service science
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.624
H-Index - 14
eISSN - 2164-3962
pISSN - 2164-3970
DOI - 10.1287/serv.1.2.93
Subject(s) - business , handset , spillover effect , marketing , mobile phone , service quality , customer satisfaction , product (mathematics) , service (business) , quality (philosophy) , advertising , telecommunications , computer science , economics , microeconomics , philosophy , geometry , mathematics , epistemology
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