Open AccessThe Design of Problem-Solving Systems
Author(s) -
Werner Ulrich
Publication year - 1977
Publication title -
management science
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 4.954
H-Index - 255
eISSN - 1526-5501
pISSN - 0025-1909
DOI - 10.1287/mnsc.23.10.1099
Subject(s) - viewpoints , problem solver , conceptualization , computer science , normative , process (computing) , solver , management science , conceptual system , complex system , point (geometry) , conceptual design , theoretical computer science , artificial intelligence , epistemology , mathematics , software engineering , human–computer interaction , programming language , art , philosophy , geometry , economics , visual arts
Problem solving, from a systems point of view, is to be considered as a complex, cognitive-affective process of formation and reorganization of conceptual systems. Conceptualization of problem-solving systems includes the development of a problem solver's possible points of view, their naming by explicitly introduced terms, and finally elaboration of ideal-typical formal design models. This paper suggests a taxonomic framework that elaborates and interconnects six design viewpoints, in order to give the problem solver (comprehended as a systems designer) better conceptual support than the "general" systems concept which is still mechanistically employed. These viewpoints furnish corresponding formal design ideals for the design and improvement of problem-solving processes. They must be completed by both normative premises and behavioral science concepts.