Open AccessQuality–Speed Conundrum: Trade-offs in Customer-Intensive Services
Author(s) -
Krishnan S. Anand,
M. Fazıl Paç,
Senthil K. Veeraraghavan
Publication year - 2010
Publication title -
management science
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 4.954
H-Index - 255
eISSN - 1526-5501
pISSN - 0025-1909
DOI - 10.1287/mnsc.1100.1250
Subject(s) - customer service assurance , service level objective , service quality , service (business) , service provider , business , service guarantee , computer science , customer advocacy , queueing theory , service design , marketing , computer network
doi 10.1287/mnsc.1100.125
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