Open AccessIntroduction to the Special Issue on Call Center Management
Author(s) -
Ger Koole
Publication year - 2008
Publication title -
management science
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 4.954
H-Index - 255
eISSN - 1526-5501
pISSN - 0025-1909
DOI - 10.1287/mnsc.1080.0855
Subject(s) - computer science , operations research , call management , center (category theory) , call control , service (business) , telecommunications , business , engineering , marketing , chemistry , crystallography
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