Open AccessTotal Quality Management and Operational Risk in the Service Industries
Author(s) -
Marcelo G. Cruz,
Michael Pinedo
Publication year - 2008
Language(s) - English
Resource type - Book series
DOI - 10.1287/educ.1080.0053
Subject(s) - login , operational risk management , total quality management , service (business) , security token , quality (philosophy) , risk management , operations management , business , operational risk , computer science , operations research , engineering , marketing , computer security , finance , philosophy , epistemology
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