FULL COMMITMENT OF TOP MANAGEMENT IN MACEDONIAN HIGH EDUCATION INSTITUTIONS

Purpose: This paper presents an analysis regarding the condition of Macedonian higher education institutions through one of the criteria for receiving a European Quality Award in the direction of the activities undertaken in relation to achieve the planned satisfaction of all those who have financial interest in it. Methodology: The research is designed as an attempt to depict the existing condition within Ten Macedonian higher education institutions regarding quality system design and implementation, analyzed through 4 polls in the “house of quality” who’s top is the ultimate management, and as its base measurement,evaluation, analyzing and comparison of the quality are used. A special attention has been given to the gathering of the entering data included in the research. As an instrument, there was a questionnaire used that was designed to give an accurate analysis in a manner of complete and correct fulfilling. Findings: Although the philosophy of total quality management (TQM) is deeply involved in many higher education institutions and business aspects of European and other countries, it is not sufficiently present in the country and other developing countries. In this paper we make an effort to, using the principles of TQM, develop a universal, integrated methodology for design and implementation of TQM system in higher education. Practical implications: This methodology should help to give useful guidance to all higher education institutions tend to be educational institutions "world class". The model – methodology proposed is an integral and universal meaning that it is applicable to all higher education institutions, regardless of their nature, and the success of its application depends if it is only achieved integration of information technology with the internal standardization, methods and techniques for improving quality, system cost analysis, but with continuing education and motivation of employees.