Usability Testing Finds Problems for Novice Users of Pediatric Portals | Zendy

Maria T. Britto | Zendy; Holly Jimison | Zendy; Jennifer Knopf Munafo | Zendy; Jennifer Wissman | Zendy; Michelle Rogers | Zendy; William Hersh | Zendy

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Usability Testing Finds Problems for Novice Users of Pediatric Portals

Author(s) -

Maria T. Britto,

Holly Jimison,

Jennifer Knopf Munafo,

Jennifer Wissman,

Michelle Rogers,

William Hersh

Publication year - 2009

Publication title -

journal of the american medical informatics association

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 1.614

H-Index - 150

eISSN - 1527-974X

pISSN - 1067-5027

DOI - 10.1197/jamia.m3154

Subject(s) - usability , think aloud protocol , computer science , patient portal , medicine , human–computer interaction , health care , economics , economic growth

Patient portals may improve pediatric chronic disease outcomes, but few have been rigorously evaluated for usability by parents. Using scenario-based testing with think-aloud protocols, we evaluated the usability of portals for parents of children with cystic fibrosis, diabetes or arthritis. DESIGN Sixteen parents used a prototype and test data to complete 14 tasks followed by a validated satisfaction questionnaire. Three iterations of the prototype were used.

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