Public Engagement Events and the Management of External Stakeholders: Artifacts as Boundary Objects or Tools of Discipline and Control? | Zendy

Vivien Chow | Zendy; Roine Leiringer | Zendy

Open Access

Public Engagement Events and the Management of External Stakeholders: Artifacts as Boundary Objects or Tools of Discipline and Control?

Author(s) -

Vivien Chow,

Roine Leiringer

Publication year - 2020

Publication title -

project management journal

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 1.454

H-Index - 43

eISSN - 8756-9728

pISSN - 1938-9507

DOI - 10.1177/8756972820940475

Subject(s) - boundary object , stewardship (theology) , public engagement , democracy , boundary (topology) , control (management) , knowledge management , public relations , public participation , business , engineering ethics , sociology , political science , engineering , computer science , politics , negotiation , social science , mathematical analysis , mathematics , artificial intelligence , law

Public engagement is founded on idealistic principles of democratic decision making and public stewardship. Yet, the logistical realities of managing these processes are fraught with difficulties. In this article, we explore the ways in which material artifacts are used in formal public engagement proceedings on urban development projects in Hong Kong. The findings show that material artifacts used—in addition to serving as boundary objects that facilitate communication across knowledge boundaries—form part of a network that directs, controls, and manages the information flow among participants. These artifacts thus play an active role in managing the divergent interests of external stakeholders on projects.

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