A Strategic Approach to Mitigating Operational Failure Across Transitions | Zendy

Diyana Syafiqah Abd Razak | Zendy; Grant Mills | Zendy; Aeli Roberts | Zendy

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A Strategic Approach to Mitigating Operational Failure Across Transitions

Author(s) -

Diyana Syafiqah Abd Razak,

Grant Mills,

Aeli Roberts

Publication year - 2020

Publication title -

project management journal

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 1.454

H-Index - 43

eISSN - 8756-9728

pISSN - 1938-9507

DOI - 10.1177/8756972820928703

Subject(s) - process management , business , operational risk , operational efficiency , quality (philosophy) , operational planning , risk analysis (engineering) , strategic planning , computer science , risk management , marketing , finance , philosophy , epistemology

It is recognized that projects continue to deliver operational assets that are partially defective. This article proposes this because the causes of operational failures have not been extensively analyzed. This study explores how an infrastructure client made quality a strategic and project delivery necessity by undertaking research to analyze operational failure. A mixed-method approach consisting of three phases was used: (1) to understand the operational failure elements; (2) to explore the causes of operational failure; and (3) to develop a new strategic framework to address failure mitigation. The study showed the need for transferring, applying, and recognizing capabilities across strategic business, project delivery, and operational use transitions.

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