After Visit Summary: Not an Afterthought | Zendy

Sieferd Edward | Zendy; Mohanty Nivedita | Zendy; Holden Richard J. | Zendy

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After Visit Summary: Not an Afterthought

Author(s) -

Sieferd Edward,

Mohanty Nivedita,

Holden Richard J.

Publication year - 2019

Publication title -

proceedings of the international symposium of human factors and ergonomics in healthcare

Language(s) - English

Resource type - Journals

ISSN - 2327-8595

DOI - 10.1177/2327857919081019

Subject(s) - usability , health care , medicine , health information , computer science , human–computer interaction , economics , economic growth

The After Visit Summary (AVS) is provided to patients after clinical visits to summarize what happened during the visit and guide future care. Despite its potential to improve shared decision-making, self-management, and communication, the design of the typical AVS is not optimized to communicate useful information in an understandable way. The AVS usability challenge is magnified in vulnerable patient populations such as those served by community health centers (CHCs). The purpose of this research was to evaluate and refine a redesigned AVS intended to better communicate information to CHC patients.

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