Cognitive Usability Evaluation of Electronic Health Record Systems (CUE-E) | Zendy

Pfaff Mark S. | Zendy; Anganes Amanda | Zendy; Eris Ozgur | Zendy; Prior Aileen | Zendy; Ward Merry | Zendy; Nebeker Jonathan | Zendy

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Cognitive Usability Evaluation of Electronic Health Record Systems (CUE-E)

Author(s) -

Pfaff Mark S.,

Anganes Amanda,

Eris Ozgur,

Prior Aileen,

Ward Merry,

Nebeker Jonathan

Publication year - 2019

Publication title -

proceedings of the international symposium of human factors and ergonomics in healthcare

Language(s) - English

Resource type - Journals

ISSN - 2327-8595

DOI - 10.1177/2327857919081003

Subject(s) - usability , operationalization , computer science , cognitive walkthrough , protocol (science) , cognition , reliability (semiconductor) , web usability , heuristic evaluation , human–computer interaction , psychology , medicine , philosophy , power (physics) , physics , alternative medicine , epistemology , pathology , neuroscience , quantum mechanics

This project’s purpose was to develop cognitively-focused usability evaluation methods for electronic health records (EHRs). This research involved developing a conceptual framework for evaluating EHR usability in terms of clinical cognition and operationalizing the framework in the form of two novel EHR usability evaluation methods. The two evaluation methods - one observational and one lab-based - are described in a suite of protocol materials and recommendations for EHR evaluation and design. This resulting body of work is referred to as CUE-E: Cognitive Usability Evaluation - EHR. This paper describes the process behind the development of the CUE-E evaluation methods, summarizes the use of both, and discusses directions for future work. The two CUE-E evaluation methods are currently ready for pilot applications to assess their reliability and validity and identify opportunities for further improvement.

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