Open AccessManaging competing organizational priorities in clinical handover across organizational boundaries
Author(s) -
Mark Sujan,
Peter Chessum,
Michelle Rudd,
Laurence Fitton,
Matthew Inada-Kim,
Matthew W Cooke,
Peter Spurgeon
Publication year - 2014
Publication title -
journal of health services research and policy
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.786
H-Index - 72
eISSN - 1758-1060
pISSN - 1355-8196
DOI - 10.1177/1355819614560449
Subject(s) - handover , business , work (physics) , process (computing) , organizational culture , nursing , qualitative research , service (business) , health care , public relations , knowledge management , medicine , marketing , political science , sociology , mechanical engineering , computer network , social science , computer science , law , engineering , operating system
Handover across care boundaries poses additional challenges due to the different professional, organizational and cultural backgrounds of the participants involved. This paper provides a qualitative account of how practitioners in emergency care attempt to align their different individual and organizational priorities and backgrounds when handing over patients across care boundaries (ambulance service to emergency department (ED), and ED to acute medicine).
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