National Industrial Relations and Local Bargaining Power in the US and German Telecommunications Industries | Zendy

Virginia Doellgast | Zendy

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National Industrial Relations and Local Bargaining Power in the US and German Telecommunications Industries

Author(s) -

Virginia Doellgast

Publication year - 2008

Publication title -

european journal of industrial relations

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 1.251

H-Index - 43

eISSN - 1461-7129

pISSN - 0959-6801

DOI - 10.1177/0959680108094135

Subject(s) - restructuring , outsourcing , german , collective bargaining , negotiation , bargaining power , leverage (statistics) , business , industrial relations , call centre , industrial organization , market economy , economics , telecommunications , political science , marketing , finance , management , law , archaeology , machine learning , computer science , history , microeconomics

This article compares the process and outcomes of collective negotiations over the outsourcing of call centre jobs in US and German telecommunications firms. In the USA, the Communication Workers of America relied on coalitions with politicians and other organizations to lead successful public campaigns; while in Germany, ver.di used coordinated bargaining with works councils to leverage their strong codetermination rights. Variation in access to resources between countries helps explain differences in the unions' ability to negotiate strong collective agreements on outsourcing and to influence restructuring decisions

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