Satisfaction With Informal Volunteering During the COVID-19 Crisis: An Empirical Study Considering a Swiss Online Volunteering Platform | Zendy

Stefan Trautwein | Zendy; Florian Liberatore | Zendy; Jörg Lindenmeier | Zendy; Georg von Schnurbein | Zendy

Open Access

Satisfaction With Informal Volunteering During the COVID-19 Crisis: An Empirical Study Considering a Swiss Online Volunteering Platform

Author(s) -

Stefan Trautwein,

Florian Liberatore,

Jörg Lindenmeier,

Georg von Schnurbein

Publication year - 2020

Publication title -

nonprofit and voluntary sector quarterly

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 1.098

H-Index - 84

eISSN - 1552-7395

pISSN - 0899-7640

DOI - 10.1177/0899764020964595

Subject(s) - covid-19 , compassion , psychology , sample (material) , pandemic , empirical research , business , social psychology , public relations , political science , medicine , philosophy , chemistry , disease , epistemology , pathology , chromatography , virology , outbreak , infectious disease (medical specialty) , law

The COVID-19 pandemic has led to a huge wave of compassion. In particular, online volunteering platforms established channeling help for high-risk groups. It is unclear under which conditions volunteers were satisfied with their COVID-19 volunteering mediated by these platforms and whether they will continue their engagement after the crisis. Therefore, and considering personal susceptibility to COVID-19 infection, this study analyzes the effects of different platform support for volunteers and the fulfillment of volunteers’ motives. The study is based on an online survey of a sample of 565 volunteers who registered at and were placed by a Swiss online platform. Fulfillment of distinct volunteer motives and platform support drive COVID-19 volunteering satisfaction. Moreover, motive fulfillment and platform-related support indirectly impact willingness to volunteer long-term via volunteering satisfaction. Finally, the empirical results show that motive fulfillment and the effect of platform support are contingent on perceived susceptibility to infection.

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