Nonprofit Performance | Zendy

Lehn M. Benjamin | Zendy; David Campbell | Zendy

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Nonprofit Performance

Author(s) -

Lehn M. Benjamin,

David Campbell

Publication year - 2014

Publication title -

nonprofit and voluntary sector quarterly

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 1.098

H-Index - 84

eISSN - 1552-7395

pISSN - 0899-7640

DOI - 10.1177/0899764014551987

Subject(s) - general partnership , work (physics) , human services , set (abstract data type) , public relations , business , service (business) , key (lock) , dimension (graph theory) , human dimension , marketing , political science , computer science , human rights , engineering , mechanical engineering , computer security , mathematics , finance , pure mathematics , law , programming language

Performance is a key concern for nonprofits providing human services. Yet our understanding of what drives performance remains incomplete. Existing outcome measurement systems track the programmatic activities staff complete and the extent to which participants respond in programmatically intended ways. However, clients do not just receive services and respond as intended and staff do not simply complete program activities. Drawing on a data set of 47 interviews with frontline staff in eight human service nonprofits, we show how frontline staff work in a partnership with clients to set an agenda for change and achieve desired results. We call this co-determination work and argue that it represents a critical and often neglected dimension of nonprofit performance

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