Bouquets, Brickbats and Blinkers: Total Quality Management and Employee Involvement in Practice | Zendy

Adrian Wilkinson | Zendy; Graham Godfrey | Zendy; Mick Marchington | Zendy

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Bouquets, Brickbats and Blinkers: Total Quality Management and Employee Involvement in Practice

Author(s) -

Adrian Wilkinson,

Graham Godfrey,

Mick Marchington

Publication year - 1997

Publication title -

organization studies

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 4.441

H-Index - 148

eISSN - 1741-3044

pISSN - 0170-8406

DOI - 10.1177/017084069701800505

Subject(s) - empowerment , perspective (graphical) , frontier , sociology , public relations , work (physics) , control (management) , quality (philosophy) , total quality management , process (computing) , management , business , political science , marketing , epistemology , law , economics , engineering , mechanical engineering , philosophy , service (business) , artificial intelligence , computer science , operating system

To its advocates, TQM is unequivocally good and leads to the empowerment of employees and deservedly attracts bouquets. Alternatively, those from a labour-process perspective hurl brickbats, arguing that it represents an intensification of work, shifting the frontier of control firmly in management's favour. We argue, however, that both of these perspectives are blinFull Tex

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