Understanding Institutional-based Trust Building Processes in Inter-organizational Relationships | Zendy

Reinhard Bachmann | Zendy; Andrew C. Inkpen | Zendy

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Understanding Institutional-based Trust Building Processes in Inter-organizational Relationships

Author(s) -

Reinhard Bachmann,

Andrew C. Inkpen

Publication year - 2011

Publication title -

organization studies

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 4.441

H-Index - 148

eISSN - 1741-3044

pISSN - 0170-8406

DOI - 10.1177/0170840610397477

Subject(s) - order (exchange) , knowledge management , institutional theory , business , conceptual framework , sociology , public relations , political science , computer science , social science , finance

This paper deals with the role of institutions in the development of trust in relationships between organizations. We review various strands of literature on organizational trust and examine the assumptions made about how trust building processes are influenced by institutional arrangements. Following this conceptual analysis, we discuss four mechanisms that are pivotal in the development of institutional-based trust. We also examine four situations where the influence of institutions can be particularly conducive to building trust. Finally, we argue that each of the situations calls for specific mechanisms to be predominantly employed in order to effectively create trust in inter-organizational relationships

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