Open AccessConnection Heals Wounds: Feeling Listened to Reduces Speakers’ Loneliness Following a Social Rejection Disclosure
Author(s) -
Guy Itzchakov,
Netta Weinstein,
Dvori Saluk,
Moty Amar
Publication year - 2022
Publication title -
personality and social psychology bulletin
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.584
H-Index - 193
eISSN - 1552-7433
pISSN - 0146-1672
DOI - 10.1177/01461672221100369
Subject(s) - active listening , psychology , loneliness , feeling , social psychology , recall , mediation , autonomy , meaning (existential) , cognitive psychology , communication , psychotherapist , political science , law
Memories of rejection contribute to feeling lonely. However, high-quality listening that conveys well-meaning attention and understanding when speakers discuss social rejection may help them to reconnect. Speakers may experience less loneliness because they feel close and connected (relatedness) to the listener and because listening supports self-congruent expression (autonomy). Five experiments (total N = 1,643) manipulated listening during visualized (Studies 1, 4, 5) and actual (Studies 2, 3) conversations. We used different methods (video vignettes; in-person; computer-mediated; recall; written scenarios) to compare high-quality with regular (all studies) and poor (Study 1) listening. Findings across studies showed that high-quality listening reduced speakers' state loneliness after they shared past experiences of social rejection. Parallel mediation analyses indicated that both feeling related to the listener and autonomy satisfaction (particularly its self-congruence component; Study 5) mediated the effect of listening on loneliness. These results provide novel insights into the hitherto unexplored effect of listening on state loneliness.