Patients' Views on how to Run Hospital Outpatient Clinics | Zendy

F Bishop | Zendy; F.J.F. Matthews | Zendy; C Probert | Zendy; Julie Billett | Zendy; Tim Battcock | Zendy; S.D. Frisby | Zendy; J F Mayberry | Zendy

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Patients' Views on how to Run Hospital Outpatient Clinics

Author(s) -

F Bishop,

F.J.F. Matthews,

C Probert,

Julie Billett,

Tim Battcock,

S.D. Frisby,

J F Mayberry

Publication year - 1991

Publication title -

journal of the royal society of medicine

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.38

H-Index - 81

eISSN - 1758-1095

pISSN - 0141-0768

DOI - 10.1177/014107689108400906

Subject(s) - outpatient clinic , medicine , continuity of care , university hospital , family medicine , outpatient visits , medical care , nursing , health care , economics , economic growth

To investigate patients' views and expectations when attending outpatient clinics a questionnaire-based study was performed. The questionnaires asked about appointment systems, continuity of care, staff appearance, chaperons and medical students. Patients wanted fixed appointment times, to see the same doctor on successive visits, for the staff to be formally dressed and to have chaperons during examination. The number of medical students should be restricted especially for women patients. Staff should be sensitive to patients' needs.

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