Accident & Emergency Department's Response to Patients' Inquiries by Telephone | Zendy

G. Singh | Zendy; David J. Barton | Zendy; G G Bodiwala | Zendy

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Accident & Emergency Department's Response to Patients' Inquiries by Telephone

Author(s) -

G. Singh,

David J. Barton,

G G Bodiwala

Publication year - 1991

Publication title -

journal of the royal society of medicine

Language(s) - Uncategorized

Resource type - Journals

SCImago Journal Rank - 0.38

H-Index - 81

eISSN - 1758-1095

pISSN - 0141-0768

DOI - 10.1177/014107689108400613

Subject(s) - accident and emergency , medicine , emergency department , medical emergency , telephone survey , family medicine , psychiatry , advertising , business

A prospective survey of all telephone calls for medical advice to the Accident & Emergency Department of Leicester Royal Infirmary was undertaken. The objectives of the study were to quantitate the frequency and circumstances related to these inquiries. Over the study period of 10 days, details of 154 telephone calls were recorded. The results demonstrated the perception of the general public, that the A & E department was the most logical place to contact. Only 30% (46) attempted to seek advice from their general practitioner prior to calling the department.

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