Open AccessDo national policies for complaint handling in English hospitals support quality improvement? Lessons from a case study
Author(s) -
Jackie van Dael,
Tom W. Reader,
Alex Gillespie,
L Freise,
Ara Darzi,
Erik Mayer
Publication year - 2022
Publication title -
journal of the royal society of medicine
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.38
H-Index - 81
eISSN - 1758-1095
pISSN - 0141-0768
DOI - 10.1177/01410768221098247
Subject(s) - complaint , bureaucracy , workaround , quality (philosophy) , medicine , incentive , business , public relations , nursing , political science , economics , computer science , philosophy , epistemology , politics , microeconomics , law , programming language