Tensions and Dilemmas in Crisis Governance: Responding to Citizen Volunteers | Zendy

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Tensions and Dilemmas in Crisis Governance: Responding to Citizen Volunteers

Author(s) -

Schmidt Arjen

Publication year - 2019

Publication title -

administration and society

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.982

H-Index - 60

eISSN - 1552-3039

pISSN - 0095-3997

DOI - 10.1177/0095399719836734

Subject(s) - corporate governance , argument (complex analysis) , refugee crisis , political science , crisis response , convergence (economics) , public administration , disaster response , public relations , refugee , law , business , emergency management , economic growth , economics , biochemistry , chemistry , finance

In the aftermath of a crisis situation, citizen volunteers play an important role by providing first aid and immediate relief. Little is known about how response organizations are successful in governing citizen volunteers. I propose that, due to the spontaneous and emergent nature of convergence by citizen volunteers on disaster sites, it matters how response organizations resolve governance dilemmas when engaging with citizen volunteers. I theorize that specific responses to governance dilemmas likely lead to successful governance outcomes. To illustrate the argument, I have conducted a multiple case study analysis of the Dutch response to the 2015-2016 refugee crisis.

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