Open AccessFrequent callers to crisis helplines: Who are they and why do they call?
Author(s) -
Matthew J. Spittal,
Izabela E. Fedyszyn,
Aves Middleton,
Bridget Bassilios,
Jane Gunn,
Alan Woodward,
Jane Pirkis
Publication year - 2014
Publication title -
australian and new zealand journal of psychiatry
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.66
H-Index - 116
eISSN - 1440-1614
pISSN - 0004-8674
DOI - 10.1177/0004867414541154
Subject(s) - hotline , phone , odds , harm , mental health , medicine , demography , telephone call , medical emergency , family medicine , psychiatry , psychology , social psychology , logistic regression , engineering , philosophy , linguistics , electrical engineering , sociology , telecommunications , computer science
Frequent callers present a challenge for crisis helplines, which strive to achieve optimal outcomes for all callers within finite resources. This study aimed to describe frequent callers to Lifeline (the largest crisis helpline in Australia) and compare them with non-frequent callers, with a view to furthering knowledge about models of service delivery that might meet the needs of frequent callers.
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