Vocal Symptoms in Telemarketers: A Random and Controlled Field Trial | Zendy

A.G.A. Oliveira | Zendy; Mara Behlau | Zendy; Nélson Gouveia | Zendy

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Vocal Symptoms in Telemarketers: A Random and Controlled Field Trial

Author(s) -

A.G.A. Oliveira,

Mara Behlau,

Nélson Gouveia

Publication year - 2009

Publication title -

folia phoniatrica et logopaedica

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.327

H-Index - 47

eISSN - 1421-9972

pISSN - 1021-7762

DOI - 10.1159/000208806

Subject(s) - audiology , phonation , field (mathematics) , randomized controlled trial , medicine , psychology , speech recognition , physical medicine and rehabilitation , computer science , mathematics , surgery , pure mathematics

The present study was carried out to evaluate the effectiveness of a specific program regarding the occurrence of vocal attrition symptoms in telemarketers. A total of 71 subjects participated in this study: 28 completed the Vocal Symptoms questionnaire to test its reliability, and 43 were randomly assigned to two groups: an 8-week vocal training group (n = 14) and a no-training control group (n = 29), to evaluate the effectiveness of the training program with this tool. The voice training group also filled in the posttraining questionnaire 'Benefits Obtained with Voice Training' (BVT). The vocal training program was not considered effective with regard to the occurrence of vocal symptoms. However, due to a probable increase in symptoms in untrained telemarketers, it can work as a protective factor. According to BVT answers, the vocal training contributed to an improvement in vocal use as a communication tool for telemarketers.

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