Selection of Crowd in Crowdsourcing for Smart Intelligent Applications: A Systematic Mapping Study

Crowdsourcing is a task-solving model in which human crowd is hired to solve a particular task. During the crowdsourcing process, the crowd selection is performed in order to select appropriate crowd workers for a specific task; without appropriate selection of crowd workers, the process of crowdsourcing is aimless. The main goal of this paper was to identify the features of crowd in crowdsourcing activity, reasons behind crowd participation in the activity of crowdsourcing, and the existing techniques that were utilized for crowd selection in crowdsourcing. Search strings with corresponding keywords were used to capture relevant studies related to crowdsourcing, and crowd selection was classified under conference papers, journal articles, proceedings, and book chapters. 81 relevant studies are selected from 7 digital data repositories using a search strategy. In crowdsourcing practices, crowd selection was considerably addressed. Nonetheless, it has been noticed that the selection is based only on a single crowd worker attribute such as confidence, past success, efficiency, and experience. For the efficiency and effectiveness of the crowdsourcing operation, crowd selection on multicriteria features is essential.