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When the required number of customers is available in the general bulk service (GBS) queueing system, the server begins service. Otherwise, the server will remain inactive until the number of consumers in the queue reaches that minimum required number. Customers that have already come must wait throughout this time, regardless of their arrival time. In some circumstances, like specimens awaiting testing in a clinical laboratory or perishable commodities awaiting delivery, it is necessary to finish services before the expiration date. It might only be achievable if consumers’ waiting times are kept under control. As a result, the flexible general bulk service (FGBS) rule is developed in this article to provide flexibility in batching. The effectiveness of FGBS implementation has been demonstrated using two examples: a clinical laboratory and a distribution center. To justify the suggested model, a simulation study and numerical illustration are provided.

Analysis of Flexible Batch Service Queueing System to Constrict Waiting Time of Customers