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In the fourth industrial revolution to develop new products and processes, the digital twin, virtual copies of the system that can interact with the physical counterparts in a bidirectional way, seem to be promising enablers to replicate production systems in real time and analyze them. They aim to solve insufficient guidance methods in the existing enterprise service remote assistance guidance system. In this paper, a digital twin-driven enterprise service remote assistance guidance system is proposed. The digital twin system is designed to carry out different all-around analyses of the remote internal system. The digital and physical spaces of the enterprise service system are reset according to the data query results. The proposed model achieves the internal data mapping effect of the enterprise service and analyzes the internal data of the system. Based on the realization of real-time mapping and a large amount of twin data generated by virtual and real interaction, the data are visualized and stored in a database for the upper layers. The proposed model has been simulated, and the test results show its potential benefits for enterprise control, optimization, and forecasting and can provide essential support for realizing the twin’s optimized control of entities.

Enterprise Service Remote Assistance Guidance System Based on Digital Twin Drive