Open AccessFuzzy Quality Function Deployment: An Analytical Literature Review
Author(s) -
Mohammad Abdolshah,
Mohsen Moradi
Publication year - 2013
Publication title -
journal of industrial engineering
Language(s) - English
Resource type - Journals
eISSN - 2314-4890
pISSN - 2314-4882
DOI - 10.1155/2013/682532
Subject(s) - quality function deployment , multiple criteria decision analysis , house of quality , fuzzy logic , computer science , quality (philosophy) , new product development , product (mathematics) , process (computing) , management science , operations research , risk analysis (engineering) , engineering , mathematics , artificial intelligence , business , service quality , philosophy , customer retention , geometry , epistemology , marketing , service (business) , operating system
This paper presents an analytical literature review on fuzzy quality function deployment (FQFD) of papers published between 2000 and 2011. In this review, publications were divided into two main groups. First group included publications which proposed some models to develop FQFD. The second one was related to new applications of FQFD models. Next, publications were analyzed and research gaps and future directions were presented. We reached some conclusions including the following. (i) Most of studies were focused on quantitative methods to accomplish phase 1 of QFD or House of Quality (HoQ). The most employed techniques were multicriteria decision making (MCDM) methods. (ii) Although main purpose of using QFD was product development, other factors such as risk and competiveness analysis should be considered in product development process. (iii) A promising approach is using of metaheuristic methods for solving complicated problems of FQFD. (iv) There are a few studies on completing all phases of FQFD
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