A Comparison of Field-Based and Lab-Based Experiments to Evaluate User Experience of Personalised Mobile Devices | Zendy

Xu Sun | Zendy; Andrew May | Zendy

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A Comparison of Field-Based and Lab-Based Experiments to Evaluate User Experience of Personalised Mobile Devices

Author(s) -

Xu Sun,

Andrew May

Publication year - 2013

Publication title -

advances in human-computer interaction

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.429

H-Index - 21

eISSN - 1687-5907

pISSN - 1687-5893

DOI - 10.1155/2013/619767

Subject(s) - usability , field (mathematics) , human–computer interaction , computer science , focus (optics) , mobile apps , mobile device , user interface , function (biology) , service (business) , user experience design , multimedia , world wide web , physics , mathematics , evolutionary biology , pure mathematics , optics , biology , operating system , economy , economics

There is a growing debate in the literature regarding the tradeoffs between lab and field evaluation of mobile devices. This paper presents a comparison of field-based and lab-based experiments to evaluate user experience of personalised mobile devices at large sports events. A lab experiment is recommended when the testing focus is on the user interface and application-oriented usability related issues. However, the results suggest that a field experiment is more suitable for investigating a wider range of factors affecting the overall acceptability of the designed mobile service. Such factors include the system function and effects of actual usage contexts aspects. Where open and relaxed communication is important (e.g., where participant groups are naturally reticent to communicate), this is more readily promoted by the use of a field study

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