Developing an Instrument to Measure the Adoption of Mobile Services | Zendy

Shang Gao | Zendy; John Krogstie | Zendy; Keng Siau | Zendy

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Developing an Instrument to Measure the Adoption of Mobile Services

Author(s) -

Shang Gao,

John Krogstie,

Keng Siau

Publication year - 2011

Publication title -

mobile information systems

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.346

H-Index - 34

eISSN - 1875-905X

pISSN - 1574-017X

DOI - 10.1155/2011/831018

Subject(s) - computer science , survey instrument , measure (data warehouse) , construct (python library) , service (business) , mobile device , mobile service , world wide web , database , applied psychology , psychology , business , marketing , programming language

Currently, there is no standard instrument for measuring user adoption of mobile services. Based on the mobile service acceptance model, this paper reports on the development of a survey instrument designed to measure user perception on mobile services acceptance. A survey instrument was developed by using some existing scales from prior instruments and by creating additional items which might appear to fit the construct definitions. In addition, a pilot study was conducted by distributing the survey to 25 users of a mobile service called Mobile Student Information Systems. As a result, a survey instrument containing 22 items were retained. Furthermore, the results showed that the reliabilities of all the scales in the survey instrument were above the target acceptance level.

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