Customer Satisfaction and the Consumption Function | Zendy

Bala Ramasamy | Zendy; Matthew Yeung | Zendy

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Customer Satisfaction and the Consumption Function

Author(s) -

Bala Ramasamy,

Matthew Yeung

Publication year - 2010

Publication title -

economics research international

Language(s) - English

Resource type - Journals

eISSN - 2090-2123

pISSN - 2090-2131

DOI - 10.1155/2010/202014

Subject(s) - consumption (sociology) , customer satisfaction , variable (mathematics) , index (typography) , economics , consumption function , econometrics , function (biology) , business , marketing , production (economics) , microeconomics , mathematics , computer science , sociology , mathematical analysis , social science , evolutionary biology , world wide web , biology

This paper evaluates the extent to which the American Customer Satisfaction Index (ACSI) acts as a determining variable of the US consumption function. Results show that the ACSI is a significant self-predictor of personal consumption expenditure, as well as a potent policy variable even when income and wealth are controlled for

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