Vendor screening in IT contracting with a pilot project

3Mike Keller, senior vice president of business and partner management at Bank One succinctly argues that contracting on specific performance measures “took a substantial amount of negotiating....It wasn’t so much that the providers were reluctant to do it, but that it’s fairly complex to compare pricing on one outsourcing arrangement to others, or to benchmark certain things like the efficiency of our IT infrastructure” (Violino and Caldwell 1998).