Open AccessImplementation of Incident and Problem Management to Achieve Service Level Agreement
Author(s) -
Jarot S. Suroso,
Siska Widya Putri,
Sasmoko Sasmoko
Publication year - 2017
Language(s) - English
Resource type - Conference proceedings
DOI - 10.1145/3135954.3135972
Subject(s) - information technology infrastructure library , incident management , broadcasting (networking) , service (business) , spectacle , computer science , maturity (psychological) , division (mathematics) , service level agreement , quality of service , business , process management , telecommunications , computer security , marketing , political science , information technology , arithmetic , mathematics , law , operating system
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