The effect of reminder calls in reducing non-attendance rates at care of the elderly clinics | Zendy

Frances Dockery | Zendy; C. Rajkumar | Zendy; Clare Chapman | Zendy; C J Bulpitt | Zendy; C. Nicholl | Zendy

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The effect of reminder calls in reducing non-attendance rates at care of the elderly clinics

Author(s) -

Frances Dockery,

C. Rajkumar,

Clare Chapman,

C J Bulpitt,

C. Nicholl

Publication year - 2001

Publication title -

postgraduate medical journal

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.568

H-Index - 99

eISSN - 1469-0756

pISSN - 0032-5473

DOI - 10.1136/pmj.77.903.37

Subject(s) - medicine , attendance , specialty , outpatient clinic , family medicine , phone , dementia , phone call , pediatrics , emergency medicine , disease , linguistics , philosophy , economics , economic growth

DNA ("did not attend") at outpatient clinics is an important problem costing the NHS an estimated pound266 million annually. The national DNA rate for 1996-1997 for all clinics was 12%. The DNA rate at Hammersmith Hospital for the same year in the care of the elderly specialty was 21%. The aim of this study was to establish why this was so, and to test the efficacy of a reminder call in increasing attendance rates at care of the elderly clinics.

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