A Review of Virtual Assistants’ Characteristics: Recommendations for Designing an Optimal Human–Machine Cooperation | Zendy

M. Gilles | Zendy; Elisabetta Bevacqua | Zendy

AI Assistant Blog Pricing

Home ZAIA Blog

Open Access

A Review of Virtual Assistants’ Characteristics: Recommendations for Designing an Optimal Human–Machine Cooperation

Author(s) -

M. Gilles,

Elisabetta Bevacqua

Publication year - 2021

Publication title -

journal of computing and information science in engineering

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.538

H-Index - 50

eISSN - 1944-7078

pISSN - 1530-9827

DOI - 10.1115/1.4053369

Subject(s) - variety (cybernetics) , human–computer interaction , virtual agent , computer science , virtual actor , embodied cognition , gesture , representation (politics) , embodied agent , virtual machine , wonder , artificial intelligence , virtual reality , psychology , social psychology , political science , law , operating system , politics

Designed to improve human–machine interactions, virtual agents and particularly virtual assistants (VAs) are spreading in our daily lives. Presenting a very wide variety of characteristics, studies generally report their own agent with its own characteristics and objective. So we can wonder if some of these characteristics are a consensus for VAs in general. In this study, we aim to identify agents’ characteristics that should be considered when designing a virtual assistant promoting the best communication and cooperation between man and machine. We review the aspects of representation of the agent (embodied or not) and its ability to interact with the human being not only by speech or gestures but also by displaying personality traits. This overview focuses on virtual assistance of any kind embarked on vehicles.

The content you want is available to Zendy users.

Already have an account? Click here to sign in.

Having issues? You can contact us here

Accelerating Research