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The industrial training plays an important role in giving exposure to students about working in the real world industry. The training can be used by Institutions of Higher Learning (IPT) in assessing the effectiveness of the programs and to identify gaps between the requirements of the industry with the needs of students to helping them obtain employment in the industry. Therefore, this study obtained voice from the students in order to determine the learning outcomes that should be given priority to the School of Mathematical Sciences (PPSM) by Quality Function Deployment (QFD). From the QFD approach, communication skills, leadership skills, management and entrepreneurship have been identified as a critical learning outcomes that should be prioritize through the house of quality. Therefore, QFD can be used in translating the voice of students to improve the quality of education services.

A Quality Function Deployment (QFD) in Determining the Critical Learning Outcomes