Open AccessPatient Satisfaction Surveys and Treatment of Pain in the Emergency Department ( ED ) Setting
Author(s) -
Wattana Monica K.,
Todd Knox H.
Publication year - 2013
Publication title -
pain medicine
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.893
H-Index - 97
eISSN - 1526-4637
pISSN - 1526-2375
DOI - 10.1111/pme.12170_2
Subject(s) - emergency department , hydromorphone , medicine , patient satisfaction , incentive , physical therapy , pain management , pain score , pain medication , emergency medicine , family medicine , medical emergency , anesthesia , psychiatry , nursing , opioid , receptor , economics , microeconomics
After receiving low marks in the latest Press Ganey patient satisfaction survey, an emergency physician (EP) was counseled by the medical director of his group, who stated that patient satisfaction metrics were an important component of performance evaluation, that financial incentives were tied to these results, and that suboptimal results influence hospital decisions regarding contract renewal for the entire physician group. During the physician's next shift, a 42-year-old female presented with pelvic pain. She was visiting from a distant city, and had a long history of both chronic and recurrent pain for which she had been taking hydromorphone 6 mg capsules every 3 hours for progressively increasing pain over 3 days. She had run out of medication, …