Open AccessExpertise Recognition and Influence in Intercultural Groups: Differences Between Face‐to‐Face and Computer‐Mediated Communication
Author(s) -
Bazarova Natalya N.,
Yuan Y. Connie
Publication year - 2013
Publication title -
journal of computer‐mediated communication
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 4.15
H-Index - 119
ISSN - 1083-6101
DOI - 10.1111/jcc4.12018
Subject(s) - moderation , affect (linguistics) , psychology , intercultural communication , teamwork , perception , computer mediated communication , social psychology , cultural diversity , computer science , pedagogy , communication , sociology , political science , world wide web , the internet , neuroscience , anthropology , law
Abstract Expertise recognition is challenging in teamwork, particularly in intercultural collaboration. This research seeks to investigate how cultural differences in communication styles may affect expertise recognition and influence in face‐to‐face ( FtF ) versus text‐based computer‐mediated communication ( CMC ). Using experimental intercultural groups, we found that in FtF groups East Asian experts had a lower participation rate, and were perceived as less competent, less confident, and less influential than experts from Western culture. No such differences occurred in CMC . The results support mediated moderation effect of perceived confidence on expert influence such that changes in perceptions of Chinese and American experts' confidence accounted for their different levels of influence in CMC versus FtF . No such effect was found with participation rate .