Referral of clients by community pharmacists: views of general medical practitioners

Community pharmacists have been shown to advise approximately 15 per cent of clients who present to them with minor ailments to consult another health professional, usually their general medical practitioner. The clients that pharmacists refer may or may not be those that GPs most wish to see. There may be other clients or symptoms that GPs believe should be referred to them. This study investigated GPs' views on community pharmacists' referral practices, looking at which symptoms they believed should be referred, the level of agreement between them and how their recommendations compared with the referral practices of community pharmacists established by the author in an earlier study. Questionnaires were posted to a random sample of GPs in Greater London, asking them to indicate the referral advice they felt appropriate for each of 62 symptom groups, recommending either direct referral, no referral or referral only in some cases. The symptom groups were derived from the symptoms presented to the pharmacists in the earlier study. Respondents were generally positive about the pharmacist's role, indicating that for many symptom groups they felt it appropriate for the pharmacist to be a first port of call. Although the variation between responses suggested that there should be local liaison regarding practice, on the whole the GPs' recommendations were in line with the pharmacists' existing practices.