Open AccessAre Continuity Clinic Patients Less Satisfied When the Resident Is Postcall?
Author(s) -
Hoellein Andrew R.,
Feddock Christopher A.,
Griffith, III Charles H.,
Wilson John F.,
Barnett Donald R.,
Bass Pat F.,
Shawn Caudill T.
Publication year - 2004
Publication title -
journal of general internal medicine
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.746
H-Index - 180
eISSN - 1525-1497
pISSN - 0884-8734
DOI - 10.1111/j.1525-1497.2004.30165.x
Subject(s) - medicine , continuity of care , medline , family medicine , health care , economics , economic growth , political science , law
Due to recent public debate and newly imposed resident work hour restrictions, we decided to investigate the relationship of resident call status to their ambulatory patients’ satisfaction. Resident continuity clinic patients were asked to rate their level of satisfaction on a 10‐point Likert‐type scale. Using multiple regression approaches, these data were then assessed as a function of resident call status. We found that in 646 patient encounters, patient satisfaction scores were significantly less when the resident was postcall, 8.99 ± 1.8, than when not postcall, 9.31 ± 1.3. We herein discuss etiologies and implications of these findings for both patient care and medical education.